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Contacts and support
Questions about the game, payments or your account.
Response time
We answer within 3 business days. Refund requests are reviewed within 10 business days.
What to include
- your nickname in the game;
- for payments: the date, time and amount of the payment;
- a short description of the problem, screenshots if you have them.
We never ask for your password or full card details. Do not send them to anyone.
Operator
Crystal Idle (https://crystalidle.com) is developed and operated by an individual developer (hereinafter "the Administration").